This Privacy Policy explains how Home Care - Abu Dhabi (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit homecareabudhabi.com (the “website”) or submit an enquiry through it. This website provides general information about non-medical home support in Abu Dhabi and does not provide medical advice.
Information we collect
When you complete the enquiry form we collect the information you provide, which may include your name, telephone number, email address, the area in Abu Dhabi where support is needed, the type of support you are enquiring about and any additional details you choose to share.
We also automatically record your IP address, browser and device information (user agent) and the date and time of submission, for security and spam-prevention purposes.
How we use your information
We use the information you submit to respond to your enquiry and discuss the support you need, to arrange and coordinate non-medical home care where agreed, to keep a record of enquiries and communications, to detect and prevent spam, abuse and fraudulent submissions, and to comply with our legal obligations.
Legal basis for processing
We process personal information on the basis of your consent when you submit the enquiry form, and our legitimate interest in responding to enquiries and operating the website, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE legislation.
Google reCAPTCHA
Our enquiry form uses Google reCAPTCHA to help prevent automated and fraudulent submissions. reCAPTCHA may collect information such as your IP address and interactions with our website, and is subject to Google's own Privacy Policy and Terms of Service.
Sharing your information
We do not sell your personal information. We may share the information you provide with carers or team members directly involved in arranging or delivering the support you request, and with service providers who help us operate the website or process email (such as our hosting provider), acting on our instructions.
We may also disclose information where required by UAE law or a valid request from a competent authority.
Data retention
We retain enquiry information for as long as reasonably necessary to respond to your enquiry, arrange any agreed support and maintain records for legal, accounting or administrative purposes, after which it is deleted or anonymised.
Data security
We take reasonable technical and organisational measures to protect the information you submit, including rate-limiting and spam-filtering on the enquiry form. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Sensitive and medical information
Please do not submit medical records, clinical history or other highly sensitive personal information through the website. Home Care - Abu Dhabi provides non-medical support only; if a health or clinical matter needs to be discussed, please contact us directly by phone so it is not recorded in writing on the website.
Your rights
Subject to applicable UAE law, you may request access to, correction of, or deletion of the personal information we hold about you, or object to or restrict certain processing. To exercise these rights, contact us using the details below.
Children's privacy
This website is intended for use by adults arranging support for themselves or a family member. We do not knowingly collect personal information directly from children.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us at contact@homecareabudhabi.com or +971 54 352 3787.